Customer Order Coordinator

Are you detail‑oriented, process‑driven, and passionate about delivering excellent customer service?

Join our Hospital Customer Services team and play a key role in ensuring patients and healthcare partners receive the products they need—accurately, on time, and with care.

As a Hospital Customer Service Coordinator
, you will manage the data and processes that keep our order fulfilment running smoothly. From processing customer queries to handling pricing, billing, and account management, you’ll ensure a seamless, reliable experience for every customer, every day.

This role is ideal for someone who enjoys problem‑solving, managing complex data, and working cross‑functionally with teams across the business.

Customer & Order Support

• Process daily customer orders and queries within set timelines
• Allocate EANs for EDI mapping and perform daily system updates
• Release and manage backorders in line with SLAs
• Troubleshoot blocked or held electronic orders
• Investigate orders that have not reached Fulfilment

Billing & Pricing

• Create and process invoices and additional charges each month
• Resolve disputed invoice queries
• Conduct monthly pricing checks and correct discrepancies
• Support new customer account setup (commercial & compliance checks)

Data & Reporting

• Validate data and identify discrepancies
• Investigate transactional errors and implement corrective steps
• Maintain NHS Supply Chain and TPS portals
• Produce ad‑hoc reports as needed
• Work closely with teams across Commercial, QA, Warehouse, and Transport
• Respond to the shared inbox in a timely manner

✔️
What You Bring

Experience

• Experience with JDE, Salesforce, or similar systems
• Previous involvement in invoice query resolution
• Comfortable working with deadlines and competing priorities
• Experience with data management/reporting tools (a plus)
• Previous experience in phone‑based customer service

Skills

• Strong problem‑solving and root‑cause analysis abilities
• Excellent accuracy and attention to detail
• Strong written, verbal, and phone communication skills
• Strong numeracy and organisational skills

Knowledge

The role is offered on a 12 month contract.