Customer Service Co-ordinator

Customer Service Co-ordinator

Northampton, NN3

Monday to Friday 08:30- 16:00 / 09:00-16:30

£14.50-£16.00 per hour

Interaction Recruitment for a Customer Service Co-ordinator to join our clients busy Production site in Northampton. This role will report directly to the Customer Service Manager and will support our drive to offer best in class Customer Service and ease of business.

PLEASE NOTE THAT THIS IS NOT DEFINITELY TEMP TO PERM BEFORE YOU APPLY.

Responsibilities

Manage customer expectations regarding order placement and delivery in line with agreed SLAs.
Utilise the customer dashboard daily to maintain balance across the order book.
Manage stock levels in line with quarterly agreed targets, balancing OTIF, production capacity and aged stock.
Oversee the order book in coordination with transport planning to ensure timely delivery while minimising cost to the business.
Build and maintain strong customer relationships to support sustained business levels.
Ensure full compliance with company Health & Safety requirements.

Day-to-Day Responsibilities

Raise requests for quotations and support new specification requirements.
Liaise with Design and Graphics teams to ensure artwork accuracy and agreed turnaround times.
Process sales orders, new specification enquiries, and undertake corrective actions when required.
Process purchase orders accurately.
Manage complaints and invoice queries promptly and professionally.
Proactively identify opportunities to increase sales and enhance customer service.
Support customers throughout the decision‑making process.
Organise and coordinate customer visits in partnership with the external sales team.

Key Skills & Personal Attributes

Excellent communication skills.
Strong ability to build and manage relationships at all levels, internally and externally.
Confident in challenging existing processes to benefit both the customer and the business, including implementing feasible solutions.
Not afraid to challenge the status quo.
Ability to remain calm and perform well under pressure.
Demonstrates a proactive, positive “can‑do” attitude.
Proven track record of taking ownership and consistently delivering results.
Excellent time‑management, organisation, and a flexible working approach.
Understanding of the full product life cycle from concept and design through to production.
Ability to handle complaints and difficult situations with patience, professionalism and effectiveness.
Strong computer skills, including competency in Microsoft Excel.
Ability to develop productive relationships with both internal and external stakeholders.

Please apply with an up to date cv.

Dan Pearce

(phone number removed)

INDNH