Customer Engagement Officer

Overview

Salary

£26,400 p/a

Customer Engagement Officer

Location Northampton

Contract Fixed-Term Position (6 months) – Potential for extension depending on funding

Are you passionate about helping people and improving local transport services? We’re looking for a friendly, proactive, and community-minded Customer Engagement Officer to join our Northampton team and help enhance the experience of our bus users across the town and surrounding areas.

With growing numbers of people visiting Northampton town centre, this role is all about making sure our customers feel supported throughout their journey. From providing directions and travel advice to sharing updates during service disruptions, you’ll be a vital point of contact for customers in and around the Bus Station and town centre and beyond.

You’ll also:

• Be a visible and approachable ambassador for bus travel across the town
• Help customers understand their travel options and plan onward journeys
• Support the use of the Stagecoach App, offering guidance and training to customers
• Share important service updates via posters, digital channels, and RTI screens
• Gather feedback and insights to help improve services and remove travel barriers
• Represent Stagecoach at community and council meetings to promote bus use
• Respond to incidents to offer on-the-ground support to both customers and colleagues
• Support revenue protection and assist in addressing anti-social behaviour reports
• Attend events and initiatives to promote sustainable travel and boost ridership

We’re looking for someone who thrives on interaction and who understands the importance of great customer service. You’ll also bring:

• Experience in a customer-facing role
• Excellent verbal and written communication skills
• Confidence in working independently and taking initiative
• Familiarity with the local bus network and geography
• Ability to travel easily across the area (including using upper decks of buses)
• Willingness to spend time outdoors, walking and standing at stops and interchanges

At Stagecoach, we believe in supporting our people and our communities. Here's what you'll enjoy:

• Defined Contribution pension scheme with employer contributions
• Death in Service cover
• 25 days holiday (pro rata) plus bank holidays
• Free Stagecoach travel pass for you and a companion
• Access to Hapi platform – with retail and leisure discounts
• Access to our Employee Assistance Programme

Apply today and be part of something brilliant.

Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation or age. We also live by our five values across Stagecoach:
We plan for the future, We do the right thing, We are stronger together, We are down to earth, and We support communities.

Closing Date: 21st February 2026

Location: Northampton Depot North Gate Bus Station, Bradshaw St Northampton NN1 2HL