Customer Service Advisor

Position: Customer Service Advisor
Location: Brackmills, Northampton
Shift patterns: Monday-Friday. Day time hours (08:00-16:00 or 09:00-17:00)
Contract Type: Permanent (Full-Time)

Please note:
You will be required to undergo a Metropolitan Police Security Clearance Check and a Basic Criminal Record Check. It is mandatory that you have 3 years housing history within the UK

Are you a confident communicator with a passion for delivering exceptional service? Join us at DHL Supply Chain as a Customer Service Advisor on our high‑performing NUMS Contract in Brackmills, where you'll play a key role in supporting our customers, resolving queries, and keeping operations running smoothly. This is an exciting opportunity to be part of the world's leading logistics company—where your attention to detail, problem‑solving skills and customer‑first attitude will help us continue to deliver excellence every day.

• Act as the key point of contact for customers, ensuring effective communication across all areas of the organisation's operations
• To ensure customer satisfaction and a high quality of service are maintained at all time
• Maintain and audit the relevant IT system/s
• Ensure all enquiries are investigated, resolved and answered promptly within the Customer Service guidelines of a 5 day resolution time
• Make decisions on and process customer requests for direct issues, special picks and emergencies, liaising with all associated departments
• Act as a point of contact between internal departments and customers, ensuring information is disseminated to both

• Experience of working in a customer service function with both Web and telephone enabled CRM systems
• Experience of dealing with customers all over the country
• Experience of using Customer Relationship Management software / programs
• Excellent communication skills - Verbal and written
• Strong level of IT literacy skills - Systems and Microsoft packages
• For this job you will be required to go through a Metropolitan Police Security Clearance Check and a Basic Criminal Record Check

• Free on-site parking
• We're happy to talk about flexible working – just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit  to learn more

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing the 23rd February. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date.

To ensure your application is considered we recommend submitting it as early as possible.

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