Customer Service coordinator

Customer Service Coordinator

• Monday to Friday - rotating shifts: 8am-4pm / 9am-5pm / 10am-6pm
• £26,000 + cracking benefits package
• 3 months temporary (could be extended/go perm)

If you're the kind of person who spots a typo from across the room, remembers names, dates and delivery details without breaking a sweat, and actually enjoys helping people - this one's for you.

We're working with a well‑established business in Northampton that's looking for a Customer Service Coordinator to join their friendly, fast‑paced team. You'll be the go‑to for customer queries, order processing, and keeping everything ticking along behind the scenes.

• Handling customer orders from all over the UK – making sure they're accurate, timely and well communicated.
• Answering calls and emails about deliveries, pricing, invoices, product availability and all the usual bits.
• Matching invoices to delivery notes, posting documents and keeping tabs on prescriptions (yes, really – it's a niche but interesting part of the job).

• Someone with solid admin skills and a sharp eye for detail.
• A confident communicator who's comfortable on the phone and in writing.
• Someone who thrives in a busy environment and doesn’t flap when things get hectic.
• IT savvy – Excel, Word and ideally Salesforce (but they’ll train you if not).
• Previous customer service experience is ideal; if you’ve got the right attitude and a bit of admin know‑how, they’re open‑minded.

• You’ll be joining a genuinely supportive team who know their stuff.
• The benefits are decent, the hours rotate weekly (so no burnout) and the company’s got a great reputation locally.
• It’s NOT a call centre – it’s a proper coordination role with variety and responsibility.

Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.

Impact Recruitment is an employment agency working on behalf of our client.

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