Customer Service Executive - National Key Accounts

Customer Service Executive - National Key Accounts

Location:

Daventry

Job Type: Permanent, Full-Time

Salary: £26,000 - £30,000 per annum

Working Hours:

Monday-Thursday 08:00-17:00 | Friday 08:00-13:00

We are seeking a highly organised and commercially aware Customer Service Executive to support our National Key Accounts. This role will act as a dedicated point of contact for key customers, ensuring seamless service delivery while supporting account growth and long-term relationship development.

• Manage a portfolio of nationally based Key Account customers, delivering a consistently high standard of service
• Provide accurate administration and coordination from order processing through to delivery
• Work closely with the Key Account Sales Manager to support account development and maximise opportunities
• Convert inbound enquiries into profitable sales opportunities
• Prepare quotations and process orders within internal systems
• Maintain structured pipelines and customer service performance metrics
• Manage customer communications regarding delivery schedules, credit queries, complaints, and returns
• Proactively re‑engage lapsed customers and identify additional sales opportunities
• Record and maintain accurate customer data within CRM/ERP systems
• Collaborate with internal departments to ensure service levels and SLA expectations are met
• Contribute to individual and team sales targets

• Proven experience delivering first‑class customer service within a commercial environment
• Strong telephone and written communication skills
• Experience processing high‑volume orders accurately and efficiently
• Proficient in Microsoft Office, particularly Excel
• Excellent organisational skills and attention to detail
• Experience working with stock systems or within logistics coordination
• CRM and ERP system experience (desirable)
• Self‑motivated with strong decision‑making ability
• A collaborative team player with a proactive approach to problem‑solving
• Ability to identify and develop additional sales opportunities

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies

• Job Title:
  
  Customer Service Executive - National Key Accounts
• Company:
  Stafforce Recruitment
• Location:
  
  Northampton, Northamptonshire
• Posted:
  Feb 26th 2026
• Closes:
  Mar 29th 2026
• Sector:
  Automotive & Aerospace
• Contract:
  
  Permanent
• Hours:
  
  Full Time