Complaints Resolution Officer

Complaints Resolution Officer

Remote Working - with an option to book a desk at our Wellingborough office

£35,457

This role will allow the successful applicant the opportunity to fully utilise their customer service skills, dealing with negative customer feedback and service failures, taking full ownership of all complaints; working with both customers and colleagues to resolve issues raised.

The key responsibilities of this role are to be the lead officer for complaints resolution, providing outstanding customer service whilst ensuring full compliance with the Housing Ombudsman Complaint Handling Code.

You’ll enter all information into our customer feedback database, undertake investigations into service failures, compile full and detailed responses to customers in writing, maintaining the complaints resolution tracker and taking responsibility for agreed actions through to conclusion.

You’ll be committed to providing exceptional customer service with strong analytical skills. You’ll have excellent communication skills, be self‑motivated, with the ability to manage conflicting situations and competing demands on your time.

We reserve the right to close this vacancy early for the right candidate.