Customer Retention Manager

Customer Retention Manager
Hours – Monday – Friday
Salary - Up to £32,000 per annum
Location - Northampton

We’re working with a fast-growing, international organisation to find a Customer Retention Manager who thrives on building relationships, solving problems, and keeping customers coming back for more.

You’ll take ownership of high-value customer accounts, ensuring they stay engaged, satisfied, and loyal. From analysing performance data to supporting key meetings, you’ll play a central role in delivering a best-in-class customer experience.

What You’ll Be Doing

Build strong relationships with key B2B clients
Monitor customer performance, orders, and KPIs
Prepare reports, insights, and meeting materials
Support contract renewals and customer communications
Work closely with sales, operations, and supply chain teams
Proactively resolve issues and improve customer satisfaction

What We’re Looking For

Experience in customer service, retention, or account management (B2B preferred)
Strong analytical mindset with attention to detail
Confident communicator who enjoys client interaction
Highly organised with the ability to manage multiple priorities
Comfortable using CRM systems and reporting tools
A proactive, solution-focused attitude

What’s in It for You

Opportunity to work with international clients across Europe
Occasional travel and client interaction
A collaborative, supportive team culture
Real ownership and the chance to make a difference

If you enjoy building relationships, working with data, and being at the heart of customer success - this could be the role for you.

Apply today for a confidential conversation with Gabriella Saunders at ACS Staffing Solutions