Costing Administrator

Job objectives and responsibilities

• Build and maintain effective professional customer relationships and communications.
• Help manage customer service delivery and communications as part of the service department.
• Communication and liaison with the service team, engineering team, projects team, subcontractors, and equipment suppliers.
• Updating relevant customer records on system database
• Ensure that the client is fully updated at all times via relevant portals in relation to where we are with every service job.
• Costing all jobs efficiently to avoid financial issues.
• All admin duties completed within timely manner.
• Respond to any client queries relating to job updates.
• Ad-hoc duties assisting with service desk, small works admin as and when required.

• Processing and maintaining customer records.
• Compliance, ensuring all certificates/documentation from engineers/subcontractors are completed correctly and are legible
• Costing all jobs completed by engineers/subcontractors from previous days.
• Ensure the relevant PO's are in place whilst costing dockets and spend levels have not been exceeded
• Utilising correct SOR's for specified customers
• Uploading certificates and updates on web portals or via email
• Checking and ensuring all certificates are to standards that are acceptable.
• Reading all job notes to ensure the job is fully completed before costing.
• Updating any asset spreadsheet/documentation where required
• Obtaining relevant uplifts for purchase orders to avoid any invoice queries.
• Dealing with any financial queries to avoid invoice queries.
• Liaising between internal departments to resolve any customer issues.
• Distributing follow-on calls from engineer's PDA's to relevant teams/schedulers.
• Update Systems application with customer information, logging calls - ensuring all information is present and correct to assist others in the department.
• Obtain purchase orders for remedial works carried out.
• Assist with scheduling team to achieve performance targets and SLA's are met to continue to improve and develop customer objectives
• Excellent attention to detail
• Ensure any complaints received are dealt with in a professional manner and all actions taken are reported to the relevant Manager.

• Excellent customer relationship skills with professional telephone manner
• Team player who is capable of working autonomously in supporting service team and customer queries
• Advanced communication and organisational abilities
• Familiar with Microsoft applications, preferably advanced
• Commercially astute, used to a contract operating environment with SLA's and KPI's
• Enthusiasm in a growing and customer focused environment

Passion for exception customer service delivery