Customer Service Representative
Job in
Northampton, Northamptonshire, NN1, England, UK
Listed on 2026-06-06
Listing for:
Gi Group
Full Time, Contract
position Listed on 2026-06-06
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Client Relationship Manager
Job Description & How to Apply Below
Overview
Job Title:
Customer Service Representative
Location:
Northampton
Salary: £27,000 - £30,000 (depending on experience)
Start Date:
ASAP
Contract Type:
Permanent
Schedule:
Monday - Friday, 8:00 - 17:00
- Respond to customer inquiries via email, phone, and live chat.
- Provide accurate quotes and resolve queries efficiently.
- Monitor and manage backorders, keeping clients informed of progress.
- Assist the Key Account Manager with tasks to ensure outstanding client care.
- Maintain clear and professional communication with clients and internal teams.
- Previous experience in a customer service or client support role.
- Strong communication skills (written and verbal).
- Ability to manage multiple tasks and prioritize effectively.
- Competent in using email and live chat platforms; experience with CRM systems is advantageous.
- A positive, solution-oriented attitude with attention to detail.
- Competitive salary of up to £30,000.
- Inclusion in the company-wide profit-sharing bonus scheme.
- Full-time, office-based role.
- Opportunity to work in a collaborative team environment.
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