Customer Advisor

Job information

Location:

Northampton, England, United Kingdom

Client /

Employer:

Occupop

Job reference: 112

Listing type:
Basic

EU work permit required:
No

Posted: 20.05.2026

Job Title:

Customer Advisor

Hours:

41.5 hrs/week (Mon 9-6, Tue 8-5, Wed 9-5, Thu 9-6, Fri 8-5)

Salary: £27,428

• Handle inbound customer calls and enquiries professionally and efficiently
• Build rapport with customers and identify their needs
• Support the Reservations and Customer Engagement team with booking requests, cancellations, and service history updates
• Follow up on abandoned calls promptly
• Assist with general dealership admin, including job cards and marketing mail-outs
• Promote a positive and collaborative team environment

• A polite, professional, and helpful approach
• Excellent communication skills and a warm telephone manner
• Self-motivated and able to work independently or within a team
• Previous customer service and administration experience essential
• Proficient in Microsoft Outlook, Word, and Excel
• A smart, professional appearance
• Willingness to be flexible with hours for holiday or sickness cover

You'll be joining a supportive and engaging team, where your contribution matters and your development is encouraged. If you're ready to take your customer service career to the next level, we want to hear from you.