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Customer Support Advisor

Job in Northampton, Northamptonshire, NN1, England, UK
Listing for: Zachary Daniels
Part Time position
Listed on 2026-06-11
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Bilingual
Salary/Wage Range or Industry Benchmark: 28000 GBP Yearly GBP 28000.00 YEAR
Job Description & How to Apply Below

Customer Support Advisor | Cycling | Northampton (Hybrid) | Up to £28,000 + Bonus

Are you passionate about delivering great customer service and helping people find solutions? Do you enjoy problem solving, building relationships, and making a real difference to the customer experience? We’re recruiting for a Customer Support Advisor to join a leading global sports retailer. This is a fantastic opportunity to join a growing team where you’ll support customers and stores with aftersales enquiries, service requests, and product‑related questions within the cycling category.

You don’t need to be a qualified bike mechanic. If you have strong customer service skills, enjoy troubleshooting issues, and have an interest in cycling, full product and technical training will be provided.

What’s in it for you?
  • Salary up to £28,000 plus performance bonus
  • Hybrid working (2 to 3 days per week in the office)
  • Ongoing training and development
  • Career progression opportunities
  • Staff discounts and retail benefits
  • Supportive and collaborative working environment
What you’ll be doing
  • Delivering excellent customer service across phone and email channels
  • Supporting customers and stores with aftersales and service enquiries
  • Investigating issues and finding practical solutions
  • Managing customer cases through to resolution
  • Providing guidance on repairs, servicing and product queries
  • Building strong relationships with stores and internal teams
  • Helping improve the customer journey and overall experience
  • Developing your knowledge of cycling products and services
What we’re looking for
  • Previous experience in a customer service, retail, contact centre, hospitality or service‑based role
  • Excellent communication and relationship‑building skills
  • Strong problem‑solving ability
  • Confidence using IT systems and email
  • A proactive and organised approach
  • Ability to manage multiple priorities
  • A positive attitude and willingness to learn
  • An interest in cycling would be advantageous but is not essential
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