Customer Support Advisor

Customer Support Advisor | Cycling | Northampton (Hybrid) | Up to £28,000 + Bonus

Are you passionate about delivering great customer service and helping people find solutions? Do you enjoy problem solving, building relationships, and making a real difference to the customer experience? We’re recruiting for a Customer Support Advisor to join a leading global sports retailer. This is a fantastic opportunity to join a growing team where you’ll support customers and stores with aftersales enquiries, service requests, and product‑related questions within the cycling category.

You don’t need to be a qualified bike mechanic. If you have strong customer service skills, enjoy troubleshooting issues, and have an interest in cycling, full product and technical training will be provided.

• Salary up to £28,000 plus performance bonus
• Hybrid working (2 to 3 days per week in the office)
• Ongoing training and development
• Career progression opportunities
• Staff discounts and retail benefits
• Supportive and collaborative working environment

• Delivering excellent customer service across phone and email channels
• Supporting customers and stores with aftersales and service enquiries
• Investigating issues and finding practical solutions
• Managing customer cases through to resolution
• Providing guidance on repairs, servicing and product queries
• Building strong relationships with stores and internal teams
• Helping improve the customer journey and overall experience
• Developing your knowledge of cycling products and services

• Previous experience in a customer service, retail, contact centre, hospitality or service‑based role
• Excellent communication and relationship‑building skills
• Strong problem‑solving ability
• Confidence using IT systems and email
• A proactive and organised approach
• Ability to manage multiple priorities
• A positive attitude and willingness to learn
• An interest in cycling would be advantageous but is not essential