Customer Retention Manager

Customer Retention Manager

Hours:

Monday - Friday | Salary:
Up to £32,000 per annum |

Location:

Northampton

We're working with a fast-growing, international organisation to find a Customer Retention Manager who thrives on building relationships, solving problems, and keeping customers coming back for more.

You’ll take ownership of high-value customer accounts, ensuring they stay engaged, satisfied, and loyal. From analysing performance data to supporting key meetings, you’ll play a central role in delivering a best-in‑class customer experience.

• Build strong relationships with key B2B clients
• Monitor customer performance, orders, and KPIs
• Prepare reports, insights, and meeting materials
• Support contract renewals and customer communications
• Work closely with sales, operations, and supply chain teams
• Proactively resolve issues and improve customer satisfaction

• Experience in customer service, retention, or account management (B2B preferred)
• Strong analytical mindset with attention to detail
• Confident communicator who enjoys client interaction
• Highly organised with the ability to manage multiple priorities
• Comfortable using CRM systems and reporting tools
• A proactive, solution‑focused attitude

• Opportunity to work with international clients across Europe
• Occasional travel and client interaction
• A collaborative, supportive team culture
• Real ownership and the chance to make a difference

If you enjoy building relationships, working with data, and being at the heart of customer success - this could be the role for you.

Apply today for a confidential conversation with Gabriella Saunders at ACS Staffing Solutions