Customer Relationship Manager

Customer Relationship Manager - Northamptonshire

Our client , a growing logistics business is seeking a Customer Relationship Manager to join their team and play a key role in developing and strengthening customer partnerships. This is an exciting opportunity for a customer-focused professional who thrives on building long-term relationships, driving service excellence, and supporting business growth.

As a Customer Relationship Manager, you will act as a trusted partner to customers, ensuring their needs are understood and delivered upon while identifying opportunities to enhance service performance and create additional value. You will work closely with operational teams to maintain high service standards, support account development, and contribute to the overall customer experience.

• Build, maintain, and develop strong customer relationships across multiple levels of the organisation.
• Support the implementation and delivery of customer engagement plans to ensure long-term partnership success.
• Develop a strong understanding of customer operations, objectives, challenges, and future requirements.
• Identify opportunities to improve service delivery, operational efficiency, and customer satisfaction.
• Work collaboratively with internal teams to ensure customer expect...