Groups & Sales Development Advisor

Job Description

Job Purpose:

The Groups and Sales Development Advisor plays a key role in driving ticket sales and audience growth across Northamptonshire Arts Management Trust’s venues. Working within the Sales team, the postholder will focus on developing group bookings, generating sales through proactive customer engagement and supporting the delivery of sales targets across the programme. The role is responsible for processing ticket bookings and sales enquiries via phone, email and counter where required, ensuring customers receive accurate event information and a high standard of customer service throughout the booking process.

Working within a flexible sales environment, the postholder will actively identify opportunities to maximise ticket revenue, promote memberships and charitable donations where appropriate, and contribute to the effective operation of the organisation’s ticketing service across its venues.

In this customer‑facing sales role, the Sales Advisor will provide excellent customer service by ensuring the smooth processing of ticket sales within Northampton Arts Management Trust’s Box Office operation. This includes providing information about shows, encouraging charitable donations to the theatre, and creating a welcoming reception environment and courteous point of contact for all visitors.

35 hours per week. Flexible working on a rota basis, predominantly Tuesday to Saturday, including regular evenings. Requires travel between our venues (Northampton and Corby).

• Experience working in a sales, ticketing or customer service environment.
• Experience communicating with customers in a busy or fast‑paced environment.
• Experience handling customer enquiries via phone, email or in person.
• Experience working towards sales or performance targets.

• Interest in theatre, performing arts or live events.
• Understanding of the importance of accessibility and inclusive customer service.
• Awareness of the importance of accurate customer data and data protection practices.
• Commitment to equality, diversity and inclusion.
• An interest in theatre, arts and cultural activities.
• A commitment to diversity, representation & inclusion.

• Strong communication and interpersonal skills when engaging with customers.
• Confidence in promoting and selling products, services and ticket offers.
• Confidence in promoting memberships, donations and other income‑generating opportunities during customer interactions.
• Ability to build positive relationships with customers and group organisers.
• Ability to identify opportunities to maximise sales through customer interaction.
• Good organisational skills and attention to detail.
• Ability to manage multiple tasks while maintaining accuracy.
• Confident using computer systems and Microsoft Office applications.
• Ability to remain calm and professional when dealing with challenging situations.
• Flexible approach to working patterns and willingness to work evenings and weekends.

• Experience using Tessitura or a similar ticketing system.
• Experience working within the arts, cultural or events sector.
• Experience supporting group bookings or customer relationship activity.
• GDPR knowledge.
• Full UK driving licence with access to a vehicle.

Thursday 2 July 26