Specialist Customer Operational Support - Midlands Super Hub

Ready to Make a Difference Behind the Scenes?

Angard Staffing is looking for motivated and detail-oriented individuals to join our team as Specialist Customer Operational Support at the Midlands Super Hub (DIRFT, Northampton NN6 7GZ
).

This is a fantastic opportunity to work with high-volume customers in a strategically important area that supports the future of Royal Mail’s parcel operations.

• Monday to Friday 09:00-17:00
• Flexibility is required during peak periods (especially around Christmas)

As a Specialist Customer Operational Support team member, you’ll play a key role in ensuring smooth communication and service delivery:

• Handling customer calls and emails for collection bookings, cancellations, amendments, and service issues
• Performing parcel checks and samplings on the operational floor
• Collaborating with internal teams (Operations, Distribution, Planning, Sales, Revenue Protection) to manage changes to collections and forecasts
• Collating and analysing forecast data and statistics for reporting

You don’t need to have worked with us before, but experience in customer service or operations is a plus.

• Has a confident and professional telephone manner
• Is comfortable using Microsoft Excel, Word, PowerPoint, and Outlook
• Can work to tight deadlines and adapt quickly to changing demands
• Is flexible, reliable, and committed to delivering excellent customer service
• Enjoys working in a fast-paced, collaborative environment

• Be part of the UK’s busiest and most advanced parcel hub
• Competitive pay with overtime and bank holiday enhancements
• Training and support provided

If you're ready to be part of a vital service and enjoy hands-on, active work, apply today and take the first step toward joining a team that delivers for the nation in a flexible (temporary) role.