CCTV Operator​/Customer Services; Nights

Job Overview

Customer service, CCTV Operator and Call Handler – Nights. Mitie, the UK's leading facilities management and professional services company, is expanding our M&S Security Operations Centre and is hiring for permanent positions. No prior experience required as full on-the-job training will be provided, including a fully funded CCTV SIA licence. Ideal candidates are excellent communicators with a strong telephone manner and basic computer knowledge.

Salary
: £34,721 per annum

Location
: 650 Pavilion Drive, Northampton

Shift pattern
:
Nights – 4 on, 4 off (12‑hour shifts)

• Using CCTV to identify criminal behaviour occurring in M&S Stores
• Supporting M&S store colleagues on the phone
• Entering security and crime incident data into a central database
• Providing a high level of customer service to our client
• Completing retrospective reviews of incidents that have occurred in stores

• Excellent communication and customer service skills
• Ability to multi-task and prioritise daily workload
• Committed and motivated
• Experience working as part of a team
• Reliable, trustworthy and enthusiastic

• Very attractive retail discount
• Overtime opportunities
• Training, career development & progression
• Access to online GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
• Virtual GP service for you and household members
• Salary Finance scheme with partial salary advance and competitive loans
• Flexible lifestyle benefits platform – choice of up to five extra days holiday, critical illness insurance, dental treatment, technology products, etc.
• High‑street discounts via MiDeals platform, cycle‑to‑work scheme, up to four times salary life cover, enhanced pension contributions, save‑as‑you‑earn scheme, Mitie Matching Share Plan
• Mitie Stars recognition – monthly cash prizes with a chance of £10,000 prize at year-end

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition such as dyslexia, anxiety, autism, a mobility condition or hearing loss and need reasonable adjustments during the recruitment process, please let us know by emailing at [email]