Customer Support

Customer Support

• Location: Northampton
• Hours & Flexibility: Official hours are 8:00 AM 5:00 PM, but we love flexibility. Most of the team prefers to start at 8:30 AM and take a half-hour lunch instead an option fully open to you from day one.
• Salary:£13.46-£14.42 / £28K-£30K

General Description of the Role

As a Machine Services & Customer Care Specialist, you will play a pivotal role in supporting and delivering the Machine Services and Customer Service strategy.

Serving as a key brand ambassador, you will provide exceptional, pragmatic, and personable support to both internal and external stakeholders via phone and email. This is a dynamic, broad-scope role that requires a deep understanding of our client base, premium product range, and espresso machinery. Success in this role demands outstanding communication, sharp problem-solving skills, and meticulous attention to detail to manage purchase orders, process domestic cash orders, review forecasting, and resolve quality and technical issues.

Key Responsibilities

Customer Care & Order Management

• Order Processing:
  Accurately process all sales and domestic order documentation within required time frames, ensuring seamless delivery of consignments and documentation.
• Inquiry Handling:
  Deliver hig...