Complaints Resolution Officer

Complaints Resolution Officer
Permanent
£35,000 - £36,000
Northampton, Hybrid

Hamilton Woods Associates have been engaged by a renowned social housing provider in Northampton, to recruit to a Housing Complaints Officer on a permanent basis.

The role will require occasional travel into the office, roughly once a month.

Responsibilities of the Complaints Officer:

Manging a caseload of complaints
Ensuring thorough and consistent investigations into complaints
Providing formal written responses
Providing clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints process
Collating information and accurately updating systems
Recording and following up on complaints
Providing analysis and report findings to senior management on complaints and dissatisfaction Requirements of the Complaints Officer includes:

Experience working within complaints
Full driving licence and access to a vehicle
Basic DBS check

To be considered for this exciting role, please contact Connor Lamb - Recruitment Consultant at Hamilton Woods on (phone number removed) or apply online with a covering note of your experience and suitability referencing the job r. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful