Customer Service Representative

We're hiring aCustomer Services Administrator for our client.

Location:

Northampton NN5 (excellent public transport links)

Salary:

Starting rate of £12.75 - £13.00 p/hr

Working Hours:

08:30 - 17:00, Monday - Friday (some flexibility available for the right candidate)

Contract Type:

Temporary assignment, ongoing (possibility for a permanent role)

This is an excellent opportunity for a motivated and detail-oriented individual to join a fast-paced environment where customer service, accuracy, and teamwork are key.

Youll play a vital role as the link between customers, sales, and internal operationsensuring a seamless experience from order to delivery.

Key Responsibilities

• Act as the first point of contact for customer enquiries via phone and email
• Process customer orders accurately using internal systems
• Liaise with production and dispatch teams to ensure timely delivery
• Provide customers with updates on orders, stock availability, and pricing
• Resolve customer queries, complaints, and discrepancies professionally
• Manage returns, invoice queries, and order amendments
• Maintain accur...