Customer Service

Based in Northampton, this temporary Customer Service position with Pertemps Northampton pays £12.71 per hour and runs through the end of November. Working on the hire desk within a customer office, you will manage roughly 300 daily tickets, handle customer queries, and liaise with client depots to meet requirements. Duties include resolving invoice and credit issues, collating weekly KPI data, and producing performance reports.

You will also spot opportunities for sales growth. This varied role demands strong organisational skills, clear communication, and the ability to work under pressure. Prior experience in a similar coordinator or administrative capacity would prove beneficial, as would confidence using multiple systems simultaneously.

Customer Service Based on the hire desk in our customer office, the Customer Hire and Sales Coordinator is responsible for ensuring that all business between our Major Account customer and client is carried out in an efficient and effective manner. This temporary position is scheduled to continue through the end of November. This is a fast‑paced role where you will be responsible for managing customer queries, liaising with client depots to ensure the customer's requirements are being met and identifying opportunities for sales growth.

This is a varied and challenging role which will involve managing invoice and credit queries, collating weekly KPI data and producing performance reports when required. Dealing with tickets. Average tickets a day is 300+

• Significant experience working within a customer service role, preferably within the Construction/Hire industry.
• Ability to work effectively within a fast-paced environment whilst building strong relationships with both internal and external stakeholders.
• Excellent administration skills with experience using MS Office packages and strong attention to detail.
• Driving licence is preferred but not essential.
• Has 10 divisions offering the hire of equipment throughout the UK.

We're looking to recruit the best talent the industry has to offer to help us grow even further.

As an employee, you'll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund.

Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub Employee Assistance Helpline, Annual Flu Jab, Eye Tests)
• Start time between 07:30-08:30 with any finish time of 16:30-17:00
• £12.71 per hour
• Location:
  
  Northampton
• MUST be living in the UK