Reservations Advisor

Location: On site / Northampton, UK
job type: Permanent / Full-time
Sector and subsector: Automotive | General
Salary: Competitive salary

Based at: Wollaston Motors, Bedford Road, Northampton

Working Hours: Monday to Friday - 8:30am - 5.30pm & 9:00am - 6:00pm alternating weekly (or just 9:00am-6:00pm if you would prefer) + Saturdays on a rota basis 9:00am-1:00pm

Working at for the William Morgan Group feels different to other careers – in or outside the automotive world. There’s the passion our team have for the Group’s world-famous brands. The collective pride in the quality of our design, technology and engineering. The satisfaction that comes from making every customer interaction memorable. And a sense of excitement about the future and what it holds.

This is where to follow a career with the most forward-looking brands in automotive.

• Maximising both BMW and MINI bookings in the Wollaston and North Oxford Garage workshops by handling incoming enquiries using open questions, overcoming objections and providing excellent levels of customer service
• Manage online bookings effectively and contact customers where appropriate to advise of any changes required
• Generate more booking opportunities by completing prospecting calls to customers for Services, MOTs and Recalls
• Delivering outstanding customer service and Manage customers’ expectations at all times.
• Ensure qualification of customer details in line with our GDPR policies and procedures.
• Ensure accuracy on each booking created by high levels of attention to detail and active listening
• Answer the customer’s incoming phone call within 15 seconds, dealing with the enquiry immediately or transferring to a colleague or another department as appropriate.

As a reservations advisor, you will have proven experience in customer service and sales in order to meet customer expectations, anticipate their needs with a sense of urgency and overcome objections.

You will:

• Be someone who is driven by achieving targets, like to use your own initiative to deliver outstanding service to the customer, and have excellent phone, organisational and preparation skills, coupled with a genuine passion for attention to detail.
• Provide a high quality of service ensuring attention to detail is maintained which will be monitored through regular call reviews
• Be able and willing to make outbound prospecting calls in order to build customer relationships and generate business
• Have the ability to multi-task and switch quickly between tasks,
• Demonstrate your desire to learn and keep up-to-date with technical/product information.

At William Morgan Group, our mission is delivering outstanding automotive services
. We invest in our people, support long-term careers, and create an environment where ambition, professionalism, and customer focus are rewarded. Our benefits inclue:

• 22 days’ holiday plus Bank Holidays rising with service, plus your birthday off
• Pension contribution, life insurance, paid volunteering time, and Cycle to Work scheme
• Company leasing Scheme and disctounts via our reward platform - WMG Savings