Stage Door Receptionist

Job Description

The Royal & Derngate is a regional producing theatre creating and presenting high-quality work for local audiences and beyond. Alongside our own productions, we present a range of shows and performances, host visiting companies, artists, youth programmes and community groups. We are committed to artistic excellence, inclusivity, and being a creative hub for our region.

The Stage Door Receptionist is a key operational role and the primary point of contact for all individuals entering backstage areas. You will provide a warm, professional welcome while ensuring safe, secure and efficient access.

Working in a theatre environment, you will support rehearsals, technical periods, performances, and community activity, collaborating closely with Production, Technical, Company Management and Engagement teams.

• • Provide a professional and welcoming front-of-house presence for cast, crew, creatives, participants and visitors
• • Manage sign-in procedures and issue passes in line with theatre and contractor policies
• • Answer and direct incoming calls and backstage enquiries
• • Receive and distribute post, parcels and deliveries

• • Control access to backstage areas, including monitoring Fire Alarm, Intruder Alarm and CCTV
• • Ensure only authorised individuals enter restricted areas
• • Follow safeguarding procedures, particularly during youth and community activity
• • Maintain accurate visitor & activity logs
• • Respond to emergencies in line with evacuation and safety procedures

• • Maintain up-to-date call sheets and contact lists
• • Share key operational information across departments
• • Support artists and visiting companies with practical queries
• • Provide a calm, organized presence during busy periods (e.g. technical weeks and performances)
• • Provide digs information as required

• • Log incidents and elevate where appropriate
• • Provide general administrative support to management
• • Maintain a tidy, organized and welcoming stage door environment

• • Experience in a reception, front-of-house, or customer-facing role
• • Experience working in a busy, fast-paced environment
• • Understanding of the importance of confidentiality, safeguarding, and security procedures
• • Experience handling phone enquiries and administrative tasks

• • Excellent interpersonal and communication skills, with the ability to engage confidently with a wide range of people
• • Strong organisational skills and attention to detail
• • Ability to remain calm, professional and approachable under pressure
• • Good problem-solving skills and ability to use initiative
• • Ability to manage multiple tasks and prioritise effectively
• • Basic IT skills (e.g. email, spreadsheets, databases)
• • Commitment to equality, diversity and inclusion

• • Experience working in a theatre, arts, or live events environment
• • Experience supporting visiting companies, artists, or community groups
• • Familiarity with backstage or production environments

• • First Aid Qualification

• • Friendly, welcoming and professional manner
• • Reliable, punctual and responsible
• • Flexible and adaptable approach to work
• • Discreet and trustworthy, particularly when handling sensitive information
• • Positive team player with a collaborative approach

Closing Date:
Wed 30 Sep 26

Interviews:
Wed 7 Oct 26

Be the face of backstage at Royal & Derngate.

We’re looking for a Stage Door Receptionist to play a key role at the heart of our theatre operations. As the first point of contact for cast, crew, creatives and visitors, you’ll provide a warm, professional welcome while keeping our…