Customer Service Adminstrator

Here at XPO, we take our people seriously. We’re looking for a Customer Service Administrator to join us on a full-time, permanent basis at our Crick site. Working Monday to Friday, although some flexibility is required to cover holidays.

The Customer Service Administrator is responsible for effective communication of distribution activity for key customers and manage their expectations, service levels and provide accurate KPI’s for the business

We’re looking to offer a competitive salary. We offer 25 days holiday (plus bank holidays), as well as the option to buy additional days. You’ll have access to a variety of high street discounts, cycle to work scheme, a workplace pension and many other perks.

• Monitor deliveries, collections and returns to ensure customer requirements are met.
• Act as the first point of contact for delivery issues, ETAs, shortages and related queries.
• Manage customer complaints, ensuring issues are logged, investigated and corrective action is taken.
• Maintain and review processes and procedures for collections and returns, reporting any non-conformances.
• Monitor PODs and ensure systems are managed in line with company and customer requirements.
• Build effective relationships with customers and internal departments to provide accurate information and updates.
• Support KPI reporting and identify opportunities for continuous improvement.
• Communicate operational issues and updates to management in an appropriate and timely manner.
• Adapt to changing business requirements and priorities.

• Experience in a transport, logistics, or distribution office environment (preferred but not essential)
• Strong organisational skills with the ability to manage multiple tasks
• Confident using transport systems and Microsoft Office (training provided where needed)
• Good communication skills with drivers, subcontractors, customers, and internal teams
• A proactive attitude and willingness to learn wider transport and supervisory duties
• Ability to work under pressure and meet daily deadlines

We strive to create an inclusive environment for all our colleagues, where everyone feels welcomed, empowered and where you can bring your true self to work. You may not feel you tick all of the boxes we have written above, so even if your experience doesn’t precisely match the job description but you feel you have the skills needed. Your skills and passion set you apart and we welcome diverse people and perspectives  encourage applications from people of all different backgrounds and identities.

To empower you to do as well as possible during the recruitment process, if you require any changes or amendments to our application and interviews, please don’t hesitate to let us know.