Senior Customer Success Manager - Europe West

IFS is a billion-dollar revenue company with 7,000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but also on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a
global, diverse environment;you will be joining a
winning team
with a
commitment to sustainability;and a company where we get things done so that you can
make a positive impact
on the world.

We’re looking for innovative and original thinkers to work in an environment where you can#Make Your Moment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Customer Success Manager

As a Customer Success Manager at IFS, you will be a trusted partner to our customers, helping them achieve lasting business value from their investment in IFS.

You will build strong relationships with senior customer stakeholders, understand their business priorities and bring together the right people across IFS to help them succeed. Your focus will be on adoption, value realization, customer satisfaction and identifying opportunities to expand the value IFS delivers over time.

• Build trusted customer relationships and act as a key point of contact throughout the customer journey.
• Understand customer goals and business priorities
  , translating them into clear success plans and measurable outcomes.
• Drive adoption and value realization
  , helping customers make the most of their IFS solutions and services.
• Orchestrate the wider IFS team
  , bringing together the right expertise across services, support, product and the IFS Account team to meet customer needs.
• Engage senior stakeholders and executive sponsors
  , ensuring alignment on priorities, progress and outcomes.
• Own and manage the Customer Success Plan
  , regularly reviewing progress and adapting it as customer priorities evolve.
• Be the voice of the customer within IFS
  , sharing feedback, identifying challenges and helping drive improvements to the customer experience.
• Proactively manage risks and issues
  , coordinating with the appropriate IFS teams to support successful resolution.
• Identify opportunities for growth
  , working with the IFS Account team to help customers gain additional value from IFS.
• Lead regular customer business reviews
  , communicating progress, value achieved, key priorities and next steps.
• Live the IFS values and contribute to a collaborative, customer-focused culture.

This role is part of our Success Delivery team in Europe West
, supporting customers across the region.
The position can be based in the United Kingdom or in Benelux

We are looking for an experienced Customer Success professional who enjoys building trusted customer relationships, connecting…