Operations Support, Customer Service​/HelpDesk

Location: North Northamptonshire

Job Title:

Operations Support

Location:

Desborough

Hours:

(Apply online only), 5 days in 7 (typically Monday to Friday)

Pay:
£14.30 per hour

Our local client is looking for someone to provide operational support within their warehouse environment.  The role holder will act as a centralised point of contact for both hauliers and customers to assist with the booking process.  It will include keeping the customer fully informed of any activity and also provide reporting to the Contract and Haulier Co-ordinator

Key Responsibilities:

Sending all customer reports at timed intervals.

Working closely with the customer to deal in real time with any issues

All haulier processes are being followed for bookings.

Checking WMS for process adherence.

Providing holiday / sickness cover and general support to ops controllers.

Providing an excellent standard of customer care and service.

Liaising with hauliers as and when required.

Creating and updating spread sheets and systems at regular intervals.

Deal with any issues arising from customer and haulier queries.

Transferrable

Skills:

Good communication skills (both verbal and written) and excellent organisational abilities.

Capable of working alone when required.

Flexible approach to the working day / week.

Able to work under pressure during peak periods.

Willing to take responsibility and accountability of their role.

Highly motivated with a “Can do” attitude.

Good previous attendance record.

Capable of identifying and suggesting improvements.

Knowledge of Autostore WMS would be advantageous.

Excellent customer service skills.

Excellent Microsoft Office skills, Outlook, Excel & Word.

To be considered, please apply with your CV outlining your experience or call Vicky on (phone number removed)

INDKTT