Service Desk Controller

Just Recruitment is delighted to be partnering with a successful and growing company based in Witham to recruit a Service Desk Controller. Reporting to the Office Team Leader, you will play a central role in supporting the field service team, ensuring that standard operating procedures are followed, customer service standards are maintained, and customers receive an efficient, professional and high-quality service.

Key Responsibilities:

Provide product and technical information, offering advice tailored to individual customer requirements. Handle customer enquiries via telephone and email, ensuring clear, timely and professional communication. Identify customer product requirements and liaise with suppliers and the purchasing department where necessary. Assist in resolving customer issues, documenting complaints and escalating more serious matters to the Branch Manager. Allocate jobs to engineers via the ERP system, ensuring effective and efficient scheduling.

Maximise service hours and ensure the efficient utilisation of regional service engineers, helping to reduce customer waiting times. Proactively review customer service disputes to identify root causes and implement appropriate corrective actions. Working Hours Monday to Friday, 8:30am - 5:00pm. If you have strong organisational skills, excellent customer service abilities and enjoy working in a fast-paced service environment, this could be an excellent opportunity to join a successful and growing business.