Repairs Office and Customer Services Manager - Local Authroty

8-Month Contract | £20.96 per Hour PAYE | Hybrid Working | Berkshire Local Authority Are you an experienced repairs, housing, or customer services professional looking for your next contract opportunity? We are working with a respected Local Authority in Berkshire that is seeking a Repairs Office & Customer Services Manager to join their team on an 8-month contract . This is a fantastic opportunity to lead a busy service area that plays a key role in delivering high-quality housing repairs and customer support to residents.

The Role As Repairs Office & Customer Services Manager, you will be responsible for overseeing the day-to-day operation of the repairs administration and customer service functions, ensuring an efficient and resident-focused service is delivered at all times.

Key responsibilities include:

Managing and supporting repairs administration and customer service teams Monitoring service performance and ensuring KPIs are achieved Overseeing contractor and stakeholder relationships Managing resident enquiries, complaints, and escalations Ensuring repairs are processed efficiently and within agreed timescales Identifying and implementing service improvements Producing performance reports and management information Supporting the delivery of an excellent customer experience About You To be successful in this role, you will have:
Previous experience managing repairs, maintenance, housing, or customer service teams Strong knowledge of repairs and property maintenance operations Experience working within a Local Authority, Housing Association, or similar environment Excellent communication and stakeholder management skills A customer-focused approach with experience resolving complex issues Strong organisational and leadership abilities Have the experience and expertise?? APPLY NOW alternatively contact Muzna Naqvi at Reed Reading Office