Customer Service Coordinator

Location: Ravensthorpe

Consumer Service Co-ordinator for our Ecommerce Customer Service team based in Ravensthorpe (office-based, full time).
Monday - Friday 8.30am - 5pm

The role is offered on a Fixed term contract for around 4-6 months to cover their busy period - however there is a possibility of a permanent role too
  
This is a fast-paced, high-volume B2C ecommerce role and we are specifically looking for candidates who have worked within ecommerce or marketplace environments in particular Amazon rather than general call centre backgrounds.

Key experience required:
 
High-volume ecommerce or direct-to-consumer customer service
Experience handling queries across email, live chat and marketplace portals
Comfortable working to clear SLAs and response time targets
Strong written communication skills
Confident resolving complaints, returns and refund queries end-to-end
Used to working cross-functionally with warehouse, logistics or supply chain teams  Desirable but highly advantageous:
 
Amazon Seller or Vendor Central exposure
Understanding of marketplace performance metrics and compliance
Experience working in environments where service levels directly impact commercial performance
Zendesk experience would be highly advantageous    
We are looking for someone proactive, resilient and accountable who can take ownership of cases and operate with pace and accuracy. This is not a script-led call centre role.

This vacancy is advertised on behalf of Talent-UK Ltd who are operating as an employment agency/business, we are an equal opportunities employer, Your application will be sent to us for review, at which stage we will be in touch to discuss your details further. We will not submit your CV until you have been briefed on the position and we have your consent to do so.

INDM