Customer Service Advisor

Customer Service Advisor - £15.20 Per Hour - Monday to Friday

People Solutions are currently recruiting for a Customer Service Advisor to join our well-established client within a busy logistics environment.

This is a fantastic opportunity offering £15.20 per hour, Monday to Friday working, flexible office hours, free on-site parking and the opportunity to develop your customer service and administrative skills.

£15.20 Per Hour | Monday to Friday | 09:00-17:00 / 10:00-18:00 | Part-Time Considered | Free Parking | Company Pension

This position is ideal for applicants who have previously worked as a Customer Service Advisor, Customer Service Administrator, Customer Support Advisor, Logistics Administrator or Customer Care Advisor.

• Monday to Friday
• 09:00-17:00 or 10:00-18:00
• Some flexibility required
• Part-time hours will also be considered
• 30-minute lunch break

• £15.20 per hour

As a Customer Service Advisor, you will receive:

• Monday to Friday working
• Flexible office hours
• Part-time opportunities considered
• Free on-site parking
• Company pension
• Opportunity to develop your skills within a busy logistics environment

As a Customer Service Advisor, your duties will include (but are not limited to):

• Responding to customer enquiries via telephone and email in a professional and timely manner
• Processing customer orders, returns and exchanges accurately using internal systems
• Maintaining and updating customer records and databases
• Liaising with operations, transport and management teams to resolve customer issues
• Monitoring and following up on outstanding customer queries and complaints
• Preparing reports and documentation relating to customer service activities
• Supporting general administrative tasks, including filing, scanning and data entry
• Assisting with the development and implementation of customer service policies and procedures
• Ensuring high levels of customer satisfaction through accurate and efficient communication

To be successful as a Customer Service Advisor, you will need:

• Previous experience in a customer service or administrative role
• Strong written and verbal communication skills
• Excellent attention to detail and organisational skills
• Proficiency in Microsoft Office, including Word, Excel and Outlook
• Experience using Warehouse Management Systems (WMS)
• Ability to work independently and as part of a team
• Proactive approach to problem-solving and resolving customer issues
• Ability to manage multiple tasks in a busy working environment

• Industry-related training and ongoing support throughout your assignment

People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process.