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Senior Customer Experience Manager: Strategy & Engagement

Listing for: Scottish Federation of Housing Associations
Full Time position Listed on 2026-11-12
Job specializations:
  • Customer Service/HelpDesk
    Client Relationship Management, Customer Success Management, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 58052 - 61206 GBP Yearly GBP 58052.00 61206.00 YEAR

Job Description & How to Apply Below

Clyde Valley Group is seeking a Customer Experience Manager to provide strategic and operational leadership for customer-facing services and overall customer experience. You will report to the Customer Service Director and lead the Customer Contact Centre and Community Engagement teams while directing the group-wide customer experience agenda.

You will design and deliver a coherent approach to capturing, analysing and using customer feedback and engagement activity across all services and

Consider building your career as a Senior Customer Experience Manager:
Strategy & Engagement at Scottish Federation of Housing Associations.

Take a moment to read everything above and see whether this role is right for you.

This posting is for the Senior Customer Experience Manager:
Strategy & Engagement role at Scottish Federation of Housing Associations, based in United Kingdom.

We are looking to fill the Senior Customer Experience Manager:
Strategy & Engagement position at Scottish Federation of Housing Associations in United Kingdom.

Position Requirements

10+ Years work experience
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