Treatment Coordinator

Treatment Co-ordinator – Bupa Dental Care Northampton

Full time – 40 hours per week. 4‑week rota, Monday to Sunday, 8:00 am – 8:00 pm.

• Be the first point of contact for new private patients and existing patients interested in specialist treatments.
• Discuss treatment plans and associated fees.
• Deliver high‑quality service to ensure patient satisfaction and maximise practice efficiency, effectiveness, and profitability.
• Champion customer satisfaction and coach staff on best practice.
• Coordinate dentist appointments throughout the treatment plan.
• Establish and maintain productive working relationships with all members of the practice team.
• Play a key role in the practice leadership team, supporting and deputising for the Practice Manager.

• Extensive clinical knowledge of treatments provided within a healthcare setting.
• Strong and confident communication skills, verbal and written, with the ability to clearly explain complex treatment plans.
• Previous experience delivering outstanding service in a customer‑facing role.
• Proven stakeholder‑management skills.
• Knowledge of dental practice management systems is desirable; CQC/GDC registration desirable.
• Ability to work flexibly within rota patterns.

• Competitive starting salary with opportunities for increase through training and development.
• Fully funded CPD training, GDC registration, DBS and Professional Indemnity covering over £500 per year.
• Contributory pension scheme.
• Modern surgeries and dental software systems.
• Access to a full training and development platform with thousands of courses.
• Staff benefits, including discounts at leading retailers, discounted gym membership, and free wedding day off.
• 24‑hour GP access via phone, 24/7.
• Early access to earned wages.
• Employee referral scheme with up to £3,000 per referral.
• Uniform provided.

Opportunities for career development and progression within a supportive, inclusive team environment.

Bupa is a Level 2 Disability Confident Employer. We will offer reasonable adjustments to support applicants who need the interview or assessment process adjusted.

Apply today to join Harriett and the team at Bupa Dental Care Northampton.