Collections & Recoveries Executive - Business Loans

Position: Collections & Recoveries Executive - Business Loans (Permanent)
Collections & Recoveries Executive

Asset Finance | Loans | Early Arrears | Northampton (Onsite)

£28,000-£32,000 + Performance Bonus + Benefits

An ambitious and growing independent finance provider is seeking a highly capable Junior Collections & Recoveries Executive to join its Workouts & Collections function.

This is a critical hire. The business is scaling its own-book lending and requires a commercially aware, detail-driven collections professional who can confidently manage early-stage arrears, loan terminations and recovery processes with judgement, professionalism and accuracy.

This is not a script-based call centre role. It is a hands-on position within a Legal-led credit environment, offering exposure to loan recoveries, personal guarantees, asset disposals and statutory demand processes.

The Opportunity

You will be responsible for managing early arrears and defaulting loan accounts, primarily across unsecured and secured business lending.

The focus is:

Rapid contact following missed payments
Confident, professional negotiation of arrears
Accurate preparation of default and termination documentation
Supporting statutory demand and recovery processes
Escalating complex or high-risk cases appropriately

The business adopts a proactive, commercially pragmatic approach: cooperative borrowers are treated fairly and constructively; non-engagement is escalated quickly and decisively.

This is a role for someone who understands that time, accuracy and leverage matter in recoveries.

What the Role Will Involve

Early Arrears Management

Contacting borrowers immediately following missed Direct Debits
Identifying root cause of payment failure
Assessing whether cash flow issues are temporary or structural
Agreeing short-term solutions where appropriate
Escalating where cooperation is lacking

Loan Recoveries & Escalation

Supporting termination of loan agreements where required
Preparing accurate termination notices and statutory demand documentation
Coordinating balances and figures with finance
Ensuring documentation is legally robust and error-free
Supporting enforcement strategy discussions

Negotiation & Judgement

Distinguishing between cooperative and evasive borrowers
Applying appropriate firmness where required
Understanding when flexibility is commercially sensible
Supporting settlement negotiations

Documentation & Accuracy

Maintaining precise CRM notes suitable for legal scrutiny
Producing accurate correspondence with zero tolerance for material error
Ensuring balances, dates, agreement references and guarantees are correct
Supporting personal guarantee recovery processes where relevant

Asset & Hire Purchase Exposure (Desirable)

Understanding of asset-based lending, hire purchase or lease recoveries
Awareness of repossession and disposal processes

The Profile Required

This role requires maturity beyond years of service. The successful candidate will likely havemonths' current/recent experience in one of the following:

Asset finance collections
Business loan recoveries
Credit control within financial services
Banking or challenger bank arrears management
Hire purchase or vehicle finance recoveries

Essential Attributes

Confident telephone manner with ability to handle difficult conversations
Strong negotiation skills without being aggressive
High level of written accuracy and attention to detail
Commercial judgement and ability to read borrower behaviour
Resilience and emotional composure
Comfortable working onsite in Northampton

Highly Desirable

Experience issuing default or termination notices
Exposure to statutory demands or insolvency triggers
Understanding of personal guarantees

Experience with in asset finance, SME lending or business loans
Familiarity with Credit Safe alerts or insolvency monitoring

What This Is Not

Not consumer FCA-heavy vulnerable-customer scripting
Not a volume-only collections call centre
Not a remote role
Not a senior management position

Why Join?

Exposure to legal and credit strategy decision-making
Direct visibility to senior leadership
Opportunity to grow as the lending book scales
Potential future progression into senior collections or team leadership
Work within a dynamic, ambitious finance business

The environment is professional, energetic and commercially focused. The team works hard, supports each other and operates with accountability.

Location

This role is fully onsite in Northampton. Candidates must be within a reasonable commuting distance