Financial Professional

Council Tax and Revenues Officer
Northampton
Contract
£27 per hour limited paid via umbrella company inside IR35

• Experience in CT billing and the MRI/Academy system is essential.

• To be responsible for accurate and timely administration of Council Tax Billing in accordance with legislation and to maximise collection of Council Tax.
• To deal directly with customers and stakeholders over the phone, in writing as required to provide an excellent service to residents.
• To maintain an up to date knowledge of Council Tax legislation and case law to enable accurate billing and to maximise collection.
• To work as a team member and to contribute ideas to assist in improving the work and customer experience.
• To provide a high quality and customer focused service giving advice on Council Tax through face to face interviews, telephone, electronic channels as required and to liaise with other internal teams and external agencies as required.
• To prioritise and manage own workloads to ensure objectives and targets are achieved and customer requirements are met.
• To comply with new and existing Council tax legislation and working practices and be familiar with the Local Council tax Reductions scheme.
• To determine applications and reviews for discounts, exemptions, disregards and reduction after gathering all relevant information and verification required and to set up different payment methods ensuring compliance with direct debit rules as required.
• To demonstrate awareness/understanding of equal opportunities and other people's behavioural, physical, social and welfare needs.
• Any other duties and responsibilities that may be reasonably allocated.

Colbern Limited along with our clients are an equal opportunities employer.