Credit Controller

Come and join us as a service and people-focused Credit Controller to join our friendly Credit Services team.

We have just implemented an exciting new system across the business. While this is a massive step forward for City Plumbing, the transition has expanded our Credit Control operational needs. We are looking for proactive Credit Controllers to join us on a permanent basis to help manage the additional credit workload created by this system and support our long-term team growth.

As a Credit Controller, you'll liaise with customers internally and externally to resolve debt and invoice disputes, and review credit limits in line with both spend and risk. You will be part of a highly supportive team where everyone pulls together, especially during big projects like this one. We’re sure you’ll have some fun along the way too!

• To ensure debts are collected when falling due.
• To ensure all outstanding invoice queries are resolved and collected expediently by liaising with the Branch and/or customer and that all relevant resolutions are documented.
• To ensure that any high-risk accounts are brought to the attention of your line Manager.
• Review of accounts that have exceeded credit limits, where appropriate liaise with senior staff.
• To identify key issues, such as recurring disputes, recommend resolution and implement.

• Previous experience working within Credit Control.
• Superb communications skills both written and verbal.
• Excellent excel and word knowledge required.
• Good time management, planning & organisational skills.
• Enthusiastic, with a willingness to help those around you.

• Bonus
• Discounts, savings and cash back at numerous retailers
• Life assurance
• Extended family policy including maternity, paternity, additional annual leave and more
• Mental Health First Aiders and Employee Assistance Programme, we look out for each other
• Complete induction and a company that lets you grow and encourages development
• Financial education and loans
• Flexible working options
• A business striving to create an environment of inclusion so everyone can be their true self
• And more!

We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.