Senior Benefits Officer

At West Northants Council, it’s about our people and the difference they make to our communities every day. As a Senior Benefits Assessment Officer, you’ll play an important role in supporting residents by ensuring Housing Benefit and Council Tax Reduction claims are assessed accurately, fairly and in line with legislation. Working within our Revenues & Benefits team, you’ll handle complex cases, provide guidance to colleagues and help maintain a high-quality, customer-focused service that supports those who need it most.

See our full list of employee benefits on our careers site.

You’ll take the lead on assessing more complex Housing Benefit and Council Tax Reduction cases, ensuring decisions are accurate, compliant and delivered in a timely manner. Alongside managing your own caseload, you’ll support and guide Assessment Officers, helping to maintain standards and share best practice across the team. You’ll liaise with a wide range of stakeholders, including customers, landlords and government departments, to ensure claims are processed correctly and vulnerable residents are supported.

You’ll also contribute to service improvements, assist with system testing, monitor over payments and help ensure performance targets are met, all while keeping up to date with changes in legislation and working practices.

You are an experienced benefits professional with a strong understanding of Housing Benefit and Council Tax Reduction legislation. You are confident working with complex information, making sound decisions and prioritising your workload in a fast-paced environment. As a strong communicator, you can explain information clearly and handle sensitive situations with empathy and professionalism. You are a supportive team player who enjoys sharing knowledge and helping others develop.

Most importantly, you bring a proactive, detail-focused approach and share our commitment to delivering high-quality services that make a real difference, reflecting our THRIVE values in everything you do.

We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner. We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC. We welcome applications from all backgrounds.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email  for support.

We reserve the right to close the advert early if we receive a high volume of suitable applications, so we recommend applying as soon as possible to avoid disappointment.

West Northants Council, where careers thrive.