Enforcement Investigation Officer

Overview

We are seeking a detail-oriented and proactive Enforcement Investigation Officer to join our team, playing a key role in the assessment and resolution of appeals relating to parking, bus lane, and moving traffic contraventions.

The Enforcement Investigation Officer operates as part of a team responsible for reviewing appeals relating to civil parking, bus lane, and moving traffic contraventions. The role requires a high level of accuracy and attention to detail, as well as a commitment to staying up to date with relevant legislation and regulations.

• Investigate and respond to challenges, representations, and appeals against Penalty Charge Notices (PCNs), ensuring responses are accurate and issued within statutory time frames while fully complying with relevant legislation and council policies.
• Represent the Council at Traffic Penalty Tribunal hearings, which may take place by telephone, video, post, or in person. Prepare and submit comprehensive, accurate evidence within strict deadlines, ensuring each case is fully and fairly presented.
• During hearings, make informed, real-time decisions when required by the Adjudicator, including agreeing to case cancellations or accepting reduced payments where appropriate.
• Process permit applications in line with council policy and support essential back-office functions. This includes managing the permit mailbox, conducting ad hoc compliance checks on applications and issued permits to confirm eligibility, and taking appropriate action in cases of permit or Blue Badge misuse.

• Exceptional attention to detail, strong organisational skills, and a thorough understanding of relevant legislation and regulations.
• Commitment to delivering high standards of customer service and confidence in applying policy and legal frameworks accurately and consistently.

West Northants Council is committed to diversity, equality, equity, and inclusion. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner. Our vision is to make West Northants a great place to live, work, visit and thrive. Our corporate values, THRIVE (Trust, High Performance, Respect, Innovate, and Empower), underpin how we deliver services.

We encourage applications from all backgrounds and are dedicated to creating an inclusive workplace. If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email  for support.

Please note we reserve the right to close the advert early if we receive a high volume of suitable applications, so we recommend applying as soon as possible to avoid disappointment.

West Northants Council, where careers thrive.