Enforcement Investigation Officer

About the Role

We are seeking a detail-oriented and proactive Enforcement Investigation Officer to join our team, playing a key role in the assessment and resolution of appeals relating to parking, bus lane, and moving traffic contraventions. The role requires a high level of accuracy, attention to detail, and commitment to staying up to date with relevant legislation and regulations.

• Investigate and respond to challenges, representations, and appeals against Penalty Charge Notices (PCNs), ensuring accurate responses are issued within statutory time frames and in compliance with legislation and council policies.
• Represent the Council at Traffic Penalty Tribunal hearings (telephone, video, post, or in person), preparing and submitting comprehensive evidence within strict deadlines.
• Make informed, real-time decisions during hearings, including agreeing to case cancellations or accepting reduced payments where appropriate.
• Process permit applications in line with council policy and support essential back‑office functions, including managing the permit mailbox, conducting compliance checks, and taking action in cases of misuse.

• Exceptional attention to detail and strong organisational skills.
• Comprehensive understanding of relevant legislation and regulations.
• Commitment to delivering high standards of customer service and confident application of policy and legal frameworks.

Our benefits include a comprehensive package of benefits which you can view on our careers site.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximise their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner.

• Salary: £28,716 - £30,251 per annum
• Working Hours:
  
  37 per week
• Contract Type:
  Full time (Permanent)
• Job Reference: /53/8777
• Closing Date: 12 July 2026
• Location:
  
  Northampton, United Kingdom