Force Control Room Operative

Northampton, Force Headquarters - NN4 0JQ

Grade/scale Staff - Scale 5

This/These post(s) attract allowances Shift Allowance

Shift percentage Other

Other Shift Percentage Depending on shift

37

15/11/2026, 23:55

* The hiring manager reserves the right to close the advert prior to the closing date, depending on the level of applications

To answer all calls for service in the Force Control Room, providing the public with advice and guidance, ensuring incidents are risk assessed and then graded, allocating and dispatching the appropriate resources in accordance with that assessment and ensuring that they are resolved correctly.

Our Force Control Room (FCR) is the beating heart of policing in Northamptonshire.

Answering emergency 999 calls and non-emergency 101 calls, as well as sending police officers to incidents across the county, our FCR operatives are hard at work 24 hours a day, 7 days a week, 365 days of the year. Core shift pattern is 4 on 4 off (2 x 12 hour days followed by 2 x 12 hour nights), other patterns are available with a reduced shift enhancement.

Based at Force Headquarters at Wootton Hall, Northampton, the team takes an average of 1,200 calls a day - and no two are the same. One minute you could be taking the details of an stolen vehicle, the next you may be sending officers to a report of an armed robbery.

• Competitive starting salary of £30,333 (full time, part time per rota)
• Additional shift enhancement depending on the shift pattern.
• Annual leave entitlement of 25 days which is increased by 5 days after 3 years continuous service.
• 24/7 on-site gym and canteen facilities
• Access to round the clock employee assistance programmes including counselling

Northamptonshire Police has real heart. We're a county force tackling big-city issues, and everyone in our policing family, from frontline officers to police staff, has a part to play in serving our communities by fighting crime and protecting people. If you want an exciting career that offers variety, job satisfaction and the chance to develop and challenge yourself, while improving the lives of others, and all within an organisation that’s forward-thinking and innovative, you'll find it with us.

Weare committed to equality, diversity, and inclusion.

We are working hard to increase diversity and inclusion within the organisations where communities are under-represented, including those from Black, Asian, and Minority Ethnic communities, people of all ages, abilities, faiths, religions and gender, LGBTQ communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve.

Northamptonshire Police/OPFCC is a Disability Confident Employer - We aim to achieve the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. If you meet the essential criteria for the role you can choose to share your disability if you would like to take part in our disability confident interview scheme.
All applications will be treated on merit, based on the evidence provided in your application and suitability for the role you have applied for.

All requests for flexible working patterns will be considered and will be dependent on the role.

Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.
Internal applicants must have line manager support prior to proceeding with an application.

Please be aware that the Office of the Police, Fire and Crime Commissioner and Northamptonshire Police are separate employers. Although Police internal…