Deputy Manager

Come and join one of the UK's largest independent providers in neuro and mental healthcare. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.

We'd like you to join us as a Deputy Manager at our service Loyd House in Northampton.

Loyd House is a service for those aged 18 and over, we have 17 bedrooms, four of which form our transitional living unit, which is for those who are ready for more independent living. The service is close to local shops and the park, so residents can benefit from social, occupational and educational opportunities in an ideal setting for neurorehabilitation.

We're flexible, so you'll work a total 37.5 hours per week, on a Shift basis working every other weekend.

• Ensuring the service has the required level of resources to support the service users, including ensuring that the service is fully staffed according to agreed levels.
• Maintaining the resource maps, working with the scheduling department.
• Monitoring service provision to ensure full compliance with all relevant legislation in line organisation, regulatory and legal requirements.
• Keeping up to date with any changes, or new legislation affecting the provision of services.
• Supporting in the delivery of training for inductees and existing employees, as required.
• Attending and supporting CQC inspections to ensure 100% compliance.
• Planning and attending service user reviews.
• Supporting Service Manager with service-based finances and budgets, in accordance with the finance department procedures.
• Supporting Quality Assurance activities of own and other services, achieving 100% compliance.
• Liaising with external stakeholders including medical professionals, care managers, families, advocates, therapists, prospective service users.
• Ensuring individual service user documentation is kept up-to-date and accurate at all times.
• Line managing allocated staff team, including conducting staff supervisions and appraisals.
• Ensuring a high quality of service user care and support is maintained at all times, in line with the PCPs.
• Developing the performance of others through effective coaching and line management.
• Conducting investigations and leading on formal performance management hearings for any employee issues not limited to own service location.
• Ensuring all identified staff training is up to date and in accordance to their roles and needs of the service.

• Strong organisational, time management, planning and communication skills.
• Flexible, professional, and positive approach to multi-site working.
• Minimum 1 year's supervisory experience in the health and social care sector.
• Minimum of Level 3 NVQ or QCF Diploma in Health & Social Care and working towards Level 5 Diploma.
• Full working knowledge of the Mental Capacity Act (MCA), Deprivation of Liberty Safeguards (DoLS) and Safeguarding frameworks.
• Ability to work as part of a team and as an individual, to provide direction to team supervisors and support workers.
• Self-confidence and the ability to manage challenging situations.
• Ability to address and respond to employee issues in a fair and consistent manner, including informal and formal performance management.
• Excellent interpersonal, verbal and written communication skills.
• Successful candidates will be required to undergo an Enhanced DBS.

We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.

• 25 days plus bank holidays
• Birthday off
• Join the Active Learning Hub and benefit from a wide range of e-learning and face-to-face training and development opportunities
• Active Reward App giving discounts and savings on your weekly shop
• Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
• A Nest Personal Pension account
• Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials like going to the dentist or opticians
• We recognise outstanding Active Behaviours via the Active Rewards programme
• Enhanced Sick & Maternity Pay benefits
• Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
• and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group