Clinic Co-ordinator

You will be responsible for coordinating outpatient clinics, reporting and analysing data for the performance of the service and working closely with the Specialist Midwives and Matron. The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within the Directorate as and when required. The post holder will need to work flexible hours to ensure the service needs are met.

Excellent organisational and interpersonal skills will be required for this post as you will be expected to communicate well with all levels of staff and the public.

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

• Compassion
• Accountability
• Respect
• Integrity
• Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative. We have active Networks that promote and support colleagues from all backgrounds.

This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

• Provide general administrative services as required by Maternity Diabetes and Midwife Sonography Teams
• Complete referrals onto Camis
• Book appointments on Camis and inform patients by telephone and letter.
• Supporting and coordinating administration in diabetes antenatal clinic
• Deal with telephone or face-to-face enquiries within agreed limits and take appropriate actions.
• Update relevant databases and input data for monthly reporting.
• Typing of meeting agendas and minutes
• Act independently, within agreed authority, ensuring that daily tasks and ongoing workloads are completed within agreed time frames.
• Maintain diary appointments for meetings associated with Maternity diabetes and midwifery sonography Teams.
• Establish effective relationships with the Maternity and General Diabetes Teams
• Use initiative and manage own workload independently, referring to diabetes or sonography midwives as required.
• Work with other members of the Maternity Diabetes and Midwifery sonography team on specific appropriate tasks.
• Process outpatient referral to the Directorate within 24 hours of receipt of the referral, accurately recording details as required on Trust computerised systems.
• Ensure all information entered on CAMIS is accurate and up to date confirming patient details at every point of contact.
• Use the National tracing Service to check/find NHS numbers and check other patient information in order to ensure accurate data collection.
• Ensure accurate and up to date outpatient waiting list management and adherence to agreed national waiting time targets
• Coordinate referrals to relevant clinician for grading.
• Arrange appointments for investigations and/or make appointments for additional patient tests as required by the clinician and where appropriate.
• Receive and deal with phone calls from patients, relatives and carers concerning making, amending or cancelling appointments.
• All appointments to be confirmed by a letter to patient/parent or guardian with regards to children
• Liaise with specialist midwives or relevant clinicians regarding clinic availability
• Assist the effective management of the patient pathway ensuring that all necessary appointments, including the booking of outpatient clinics and waiting lists, are arranged on time and that patients receive timely treatment in accordance with national standards.
• Receive and prepare relevant correspondence and material as required for clinical teams
• Ensure that all correspondence and documentation is filed promptly and cross referenced
• Update relevant databases and input data for monthly reporting.
• Ensure patient notes are correctly completed with the patient details and accurate copies of investigative reports and correspondence are filed in medical records case notes following laid down guidelines
• Assist with the coordination of clinics to ensure effective time management and utilisation
• Ensure that telephone enquiries, personal contact or correspondence is dealt with within agreed time limits and appropriate action is taken.
• Work with medical, nursing, directorate, secretarial and clerical staff to promote the…