Clinic Coordinator - Oncology

An exciting opportunity has arisen for a Clinic Coordinator to join our outstanding Oncology Team on a 12-month maternity cover basis.

We are seeking a highly organised and proactive individual with excellent attention to detail and strong communication skills. You will be committed to delivering a first-class service to patients in a fast-paced clinical environment, supporting the smooth running of oncology clinics and ensuring an exceptional patient experience.

To work as part of a clinical clerical team to support a defined team of clinicians, nurses and other healthcare professionals.

Provide an efficient administrative and day-to-day support service to the department. Duties will include booking of outpatient and treatment appointments, co‑ordination of outpatient clinics for a defined team of clinicians, dealing with different enquiries, dealing with patients' records and other general office administration duties.

Undertake effective administrative and clerical duties as part of the administration team.

The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within their existing team and other teams within the Directorate as and when required.

This support should be provided during the core hours of 0800 and 1800 and should be aligned to the Direct Clinical Care time of the Clinical Team for whom they support.

The successful candidate will be a conscientious and enthusiastic team player with excellent organizational and communication skills. A good understanding of current NHS referral to treatment targets would be advantageous. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You must be able to understand and accurately convey verbal and written information and be able to remain calm under pressure.

You will have an understanding of outpatient appointment booking, managing referrals and clinic booking. You will also be able to prioritise your workload and that of the team with constantly changing demands, meet agreed deadlines and use your own initiative. This includes ensuring referrals are dealt with in a timely manner and dealing with enquiries from patients and clinicians both in person, email and on the phone.

Knowledge and experience of RTT pathways & referrals would be advantageous.

Good team working is essential for the effective delivery of the service. The successful candidate must be hard working and have a flexible approach to the post.

We look forward to welcoming a new member into the Oncology Team.

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds.

This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Main Duties and Responsibilities

To assist the effective management of patient pathways ensuring all necessary appointments and treatments are booked in‑line with Trust and national targets.

Responsible for New and Follow Up outpatient appointment processes,…