Head of Housekeeping

Role Purpose

The Head of Housekeeping is responsible for leading, managing, and developing the housekeeping function to ensure White Oaks Living Care Village provides a safe, clean, dignified, and homely environment for residents, staff, and visitors.

This role is central to:

• Infection prevention and control
• Environmental safety
• Resident dignity and wellbeing
• CQC compliance and inspection readiness

• Lead, supervise, and support the housekeeping team
• Set clear standards, rotas, and priorities
• Carry out inductions, training, supervision, and performance reviews
• Foster a culture of pride, accountability, and continuous improvement

• Maintain high standards of cleanliness across:
  • Resident rooms
  • Communal areas
  • Clinical and rehabilitation spaces
  • Offices and visitor areas
• Ensure compliance with infection control and COSHH requirements
• Conduct regular audits and spot checks

• Ensure housekeeping practices meet CQC standards
• Maintain accurate records (cleaning schedules, audits, stock control)
• Support inspections and internal audits
• Contribute to quality improvement and learning from incidents

• Manage cleaning supplies and equipment
• Monitor budgets and reduce waste
• Ensure safe storage and use of chemicals and materials Resident-Focused Practice
  • Promote dignity, respect, and privacy at all times
  • Work sensitively around residents with complex needs
  • Respond professionally to feedback and concerns
  Person Specification Essential
  • Experience in housekeeping leadership (care, healthcare, or hospitality)
  • Strong organisational and people management skills
  • Knowledge of infection prevention and health & safety standards
  • Ability to lead by example and maintain high standards
  • Good written and verbal communication skills
  Desirable
  • Experience in a care or healthcare setting
  • Understanding of CQC expectations
  • COSHH or Infection Control training
  • Experience managing audits or inspections
  Values & Behaviours
  • Attention to detail
  • Professional pride
  • Compassion and respect
  • Reliability and integrity
  • A proactive, solution-focused mindset