Senior Support Worker

Company Description

Active Care Group is the UK's leading national provider of complex care, focused on innovation and high-quality outcomes for the people it supports. The organization delivers progressive, personalized care pathways that integrate clinical expertise, therapeutic services, and personal support across diverse settings. Services support individuals with complex conditions, including brain and spinal injuries, epilepsy, and learning and physical disabilities, often requiring high-dependency ventilation and respiratory care.

Staff collaborate closely with families, carers, and multidisciplinary rehabilitation teams to help people live their best possible life. Active Care Group is committed to providing care that makes people feel happy, safe, and empowered, believing that better care leads to a better quality of life.

The Senior Support Worker role is a full-time, on-site position based in Northampton. In this role, the Senior Support Worker provides high-quality, person-centered support to individuals with complex care needs, promoting independence, dignity, and wellbeing in daily life. Key responsibilities include assisting with personal care, daily living activities, and community engagement, while ensuring that care plans are followed and updated in line with clinical guidance.

The Senior Support Worker will act as a role model and mentor for other support workers, supporting induction, training, and day-to-day supervision to maintain safe and consistent practice. The role also involves overseeing safeguarding concerns, liaising with families and multidisciplinary teams, maintaining accurate records, and contributing to continuous improvement in service delivery.

• Experience as a Support Worker or Senior Support Worker, preferably within complex care, rehabilitation, or disability services.
• Strong Interpersonal Skills and Communication abilities to build trust, collaborate with teams, and work effectively with individuals, families, and external professionals.
• Knowledge of Safeguarding principles and legislation, with the ability to identify, report, and respond appropriately to safety and protection concerns.
• Capability in Technical Support related to care delivery, such as using assistive technology, care-related equipment, and electronic care record systems.
• Relevant health and social care qualification (e.g., NVQ/QCF Level 3 or equivalent), or a commitment to work towards it.
• Understanding of person-centered care, risk management, and positive behavior support approaches.
• Ability to work flexibly, including evenings, weekends, and bank holidays as required for a 24/7 care environment.
• Basic IT skills for documentation, communication, and training purposes, and willingness to engage in ongoing professional development.