HR Operations Assistant

The role

The role will be responsible for processing all elements of the people life cycle. You will also be expected to support the local HR Business Partners and Advisers with HR administration. You will produce contract documentation together with related administration, update the HR system, and communicate all changes to our Payroll Officer, the business and employee. The role will also provide support and collaborate with the central services team and wider directorate.

HR Operations sit within Central HR Services alongside the Benefits and Reward team. The team plays a key role in supporting the HR function and delivering a vital role in providing exceptional people experiences through continuous improvement and appropriate technologies.

• Process a wide range of HR employment changes
• Update and maintain the HR database (SAP)
• Produce high quality employment documentation
• Record the firm’s sickness and manage the fit notes process in line with policy
• Manage own workload against deadlines and changing priorities
• Track work activities
• Run weekly/monthly reports using HR systems
• Operational liaison with employees and line managers, IS and the wider People Directorate

In addition, the role will involve developing the team’s processes to deliver an excellent people experience through a continuous improvement mindset.

• Excellent written and verbal communication skills and ability to handle sensitive matters with integrity and discretion
• Familiarity with HR information systems, including SAP, and ability to maximise functionality to deliver efficiencies
• Good at figuring out processes to get things done and organising people and activities
• Customer‑centric with a commitment to understanding the needs of internal clients and offering solutions
• Experience of making process improvements to achieve operational efficiencies
• Previous experience in volume administration (essential)
• Ability to work alone and within a team

• Previous experience in HR administration and using an HR system
• Previous experience as an HR system super‑user
• Involvement in HR systems projects and/or HR business process projects
• Experience of providing centralised business processes
• Experience of SAP HR, Service Now and Success Factors
• Experience of working in a law firm

Shoosmiths offers a competitive remuneration system, a great working environment, high‑quality work and a comprehensive and flexible range of benefits.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and would like information in a different way, please contact us at Ex We are a Disability Confident Employer and want to consider all applicants who meet the essential criteria for each vacancy.

Our approach to diversity, inclusion and well‑being is underpinned by a commitment to treat everyone equally, regardless of gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.