UX Researcher

Barclays UX Researcher – Northampton / Manchester

Barclays Northampton, England, United Kingdom

Join us as a UX Researcher where you’ll play a key role in understanding our customers’ needs, behaviours and pain points to inform design decisions and encourage insight‑led product development. You will lead the creation and execution of research projects utilising both qualitative and quantitative methodologies. This role sits within the Barclays Insight and Experience Design (BiXD) multidisciplinary design team.

• Deliver end‑to‑end research programmes, synergistic with design, product, marketing, transformation and technology.
• Collaborate with stakeholders across departments to brainstorm innovative design concepts and integrate research findings into all stages of the innovation cycle.
• Develop and test prototypes, mock‑ups or value propositions to support concept development and usability feedback.
• Monitor emerging technologies, industry trends, and societal changes that may impact customer experience and influence strategic decisions.
• Utilise analytics tools to extract insights from market research, surveys and feedback sessions.
• Manage research risks, especially Data Privacy, aligning with Chief Controls Office and Data Privacy Compliance.
• Oversee all research programmes, including colleague performance and departmental goals.

• Hands‑on experience with a variety of qualitative and quantitative research methodologies in discovery and design concept phases.
• Ability to analyse, triangulate and present insights in a logical, engaging manner.
• Strong collaboration, communication and stakeholder management skills; ability to build research advocates.
• Strong communication, storytelling and presentation skills to inspire influence.
• Keen eye for detail, open to feedback and continuous learning.
• Ownership of projects, initiative and pace.

• Risk and controls, change and transformation, business acumen strategic thinking and digital technology skills.
• Experience in innovation, product, customer experience and testing frameworks.

• Delivery of research programmes highly synergistic with other research and analytics activities.
• Collaboration with Design, Product, Channel, Marketing, Transformation and Technology to ensure research findings are integrated into the innovation cycle.
• Development and testing of prototypes, mock‑ups or value propositions.
• Monitoring of emerging technologies, industry trends, design best practices, societal changes and economic trends.
• Utilisation of data analytics tools to extract insights from market research, customer surveys and feedback sessions.
• Management of all risk relating to the Insight process, especially Data Privacy risk.
• Management of all Research programmes, including oversight of colleagues and performance.

• Perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• In‑depth technical knowledge and experience in the area of expertise.
• Thorough understanding of underlying principles and concepts.
• Leadership or advisory role with guidance and support for team or colleagues.
• Embedding new policies and procedures and risk mitigation.
• Influence decision‑making within own area of expertise.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship and the Barclays Mindset – Empower, Challenge and Drive.

Associate

Full‑time

Information Technology

Banking and Financial Services