Control Room Administrator - Nights

Overview

Permanent, full-time. Our National Operations Centre runs 24/7, supporting thousands of people working across the UK. When something goes wrong, when someone doesn't arrive on site, or when a lone worker misses a welfare check, you're the one who spots it, acts on it, and keeps people safe.

If you like fast-paced environments, problem-solving in real time, and being trusted to make decisions, this is the role for you.

• Keeping a live eye on staffing and attendance across multiple sites
• Managing the process when someone runs late, doesn t turn up, or needs urgent support
• Monitoring welfare check calls and taking action if someone goes quiet
• Responding to duress alerts and escalating incidents quickly and calmly
• Handling calls and emails from sites and managers, often at the same time
• Recording incidents and actions accurately so nothing is missed
• Supporting smooth handovers so the next shift knows exactly what s going on

This is a role where attention to detail matters and people rely on you.

• Confident using multiple computer systems at once
• Calm under pressure and able to think clearly when things get busy
• Naturally organised, accurate, and switched on
• Comfortable speaking to managers, clients, and site staff
• Reliable and flexible enough to work night shifts

If you ve worked in operations, admin, call handling, logistics, or a live monitoring environment, you ll feel right at home.

• £29,600 salary
• A 4 on / 4 off shift pattern (real work-life balance)
• Full training — we don t throw you in at the deep end
• A secure, professional working environment
• A role that actually matters

Because this isn t just admin. It s control, coordination, and calm decision-making in a role where your actions genuinely make a difference. If you re looking for a job that keeps you engaged, challenged, and trusted — apply now.

Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. Salary Finance offers financial wellbeing assistance, including access to a portion of earned pay before payday and competitive loans. We also provide a flexible lifestyle benefits platform, Choices, with options like extra holiday, insurance, and other options.

There are many choices.

We give you access to high street discounts through MiDeals, a cycle-to-work scheme, life cover, pension contributions, and other schemes including a Mitie Matching Share Plan. We also award Mitie Stars as recognition, with monthly prizes and a top prize of £10,000 at year-end.

Our success is a direct result of the experience and quality of our people. Progressing your career is a top priority, with training and development opportunities.

We are committed to inclusive recruitment. If you have a disability or long-term condition and need adjustments during the recruitment process, please let us know by emailing us.

Join our Mitie Team.