Solutions Consultant

Job Summary

Gold-Vision is seeking a Solutions Consultant to join our Professional Services team, responsible for delivering high-quality CRM implementations and consultancy services to our customers. This role is focused on the successful delivery of Gold‑Vision projects, including system configuration, integrations, data migration, and end‑user training, ensuring customers achieve measurable value from their investment.

Solutions Consultant

Location:

Central Northampton (3:2 Hybrid)

Reports to:

Client Services Director

Type:
Full‑time (37.5 hours per week)

About Gold‑Vision CRM Gold‑Vision CRM is a leading provider of CRM solutions designed to help businesses manage customer relationships effectively. We pride ourselves on delivering intuitive, integrated solutions that drive growth and efficiency for our clients. Gold‑Vision is trusted by organisations worldwide for its flexibility, ease of use and powerful integrations.

We are seeking a Solutions Consultant to join our Professional Services team, responsible for delivering high‑quality CRM implementations and consultancy services to our customers. This role is focused on the successful delivery of Gold‑Vision projects, including system configuration, integrations, data migration and end‑user training, ensuring customers achieve measurable value from their investment.

You will work closely with customers across the full delivery lifecycle, combining strong technical understanding with a consultative, customer‑centric approach. Alongside core delivery responsibilities, the role includes a secondary focus on customer engagement, account growth and supporting sales activity through solution design, demonstrations and identification of additional professional services opportunities.

This is an excellent opportunity for a delivery‑driven consultant who enjoys autonomy, ownership and playing a key role in both customer success and commercial growth.

• Deliver professional services projects for new and existing customers, including CRM implementations, configuration, integrations, data migration and end‑user training, in line with agreed scope and timelines.
• Own end‑to‑end project delivery, ensuring clear pre‑sales handover, definition of business objectives, structured project management and regular customer communication throughout the delivery lifecycle.
• Take ownership of individual workload and delivery planning, managing personal delivery schedules to ensure effective utilisation of time. This includes proactively identifying and making productive use of whitespace, maintaining accurate capacity forecasting and working closely with management to ensure delivery, billability and customer commitments are consistently met.
• Build trusted customer relationships by applying industry best practice, understanding customer business processes and ensuring confidence and satisfaction throughout project delivery.
• Deliver projects both on‑site and remotely, working independently and collaboratively with internal teams to maintain a high‑quality customer experience and continuously improve delivery processes and resources.
• Identify and support revenue opportunities within existing customer accounts, including professional services, enhancements and additional solution requirements, contributing to agreed sales and account growth targets.
• Provide high‑quality customer support across functional and technical queries, including system installations, upgrades, migrations and data import guidance.
• Maintain accurate CRM records, project documentation and time recording, delivering against agreed scorecards aligned to billability, delivery performance and customer retention objectives.

• Business Systems
  
  Experience:
  
  2–3 years’ experience delivering professional services within a CRM, ERP, SaaS or business systems environment, including customer‑facing project delivery, system configuration and implementation support. In‑person experience highly desirable.
• Project Management:
  Hands‑on experience managing projects – especially for customer implementations, enhancements or support projects, with exposure to…