2nd Line support

This is a strictly onsite 2nd Line Support role. You will join a fast-growing Operations team responsible for providing technical support to our existing customer base, as well as implementing projects and solutions for new prospects. This position is ideal for a motivated individual eager to gain experience working with a diverse range of exciting technologies. Comprehensive in-house training is provided and, by agreement, supplemented with official industry qualifications.

Our primary goal as a team is to ensure exceptional client satisfaction. The Second Line Analyst plays a crucial role in achieving this. The Second Line Analyst resolves technical issues beyond the scope of initial checks performed by First Line support. They take ownership of more complex tickets and ensure clients are kept informed throughout the process. Working closely with the wider Operations Team, the analyst offers guidance to First Line colleagues when necessary and addresses issues requiring deeper technical expertise.

When further assistance is needed, they collaborate with or escalate to Third Line, ensuring a seamless and professional client experience. Salary Bracket: £28,000 - £35,000 plus On-Call Allowance

Key Requirements:

Minimum of 2 years' experience in 1st or 2nd line technical helpdesk support, preferably within a Managed Service Provider environment