Technical Support Analyst - 1st

Gotpeople are working closely with a dynamic local IT comapny are are looking for Technical support Analysts - 1st line

luebell IT Solutions offers a range of manufacturing, construction, financial services, transport, and hospitality. Services include IT infrastructure, management, consultancy, cloud services, and security. The team has extensive experience in IT management and support, storage and data protection, cyber security, and Microsoft 365, ensuring robust and reliable solutions for our clients.

Salary Bracket

£25,000 - £27,000 (Depending on experience)

The number one goal of everyone in our team is to make our clients exceptionally happy. The Technical Support Analyst plays an important role in making sure that happens.

The Technical Support Analyst handles the first level support requests that come in from our clients. They are the first to touch a helpdesk ticket and make sure that the issued is handled quickly and the client is informed of what to expect every step of the way.

When help is needed the Technical Support Analyst can get help from or elevate issues to other members in the Operations Team.

• A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP
• Excellent customer service and communication skills (verbal and written)
• Be able to drive to site
• Ability to prioritise task...